Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On April 11, 2024, BBB notified WedTrend of concerns in consumer complaints regarding the company’s marketplace practices.
Specifically, BBB identified a pattern of complaints alleging:
• Consumer purchased a dress online that has not been received.
• Requests for a full refund for an item not shipped/received or item returned are ignored by the company.
• Customer support is not responsive via email or their contact us page, and there is no phone number available to contact them.
• The item did not fit, was the wrong color, or the shipping of the item took over 7-10 business days, as advertised on their website’s shipping page.
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.
BBB was unable to verify via the Texas Secretary of State website that a business registration for WedTrend is active or in existence and requested proof from the business.
WedTrend was not responsive to the consumer complaints nor any of BBB’s inquiries regarding the pattern of complaints. The BBB investigation closed as ‘Failed to Respond’ on April 30, 2024.
Important Information
Additional Info
On 04/30/2024, BBB confirmed by returned mail that the address listed on WedTrend's website, is not occupied by the business and the correspondence was unable to be forwarded.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.