Business ProfileforCrain Orthodontics

On 01/11/2021 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to cooperate with the BBB on advertising matters.

On November 27, 2019, BBB Serving North Central Texas requested that the business substantiate, modify or discontinue advertising claims on its website stating, "We do this all in-house with no interest because we care about our patients and we do not want a third-party to dictate the financing terms." In particular, BBB requested that the business include important financial disclaimers since it advertises "interest free" in-house financing.

Section 16 of the BBB Code of Advertising states, "If an advertisement of closed-end credit contains any of the following triggering terms, three specific disclosures must also be stated, clearly and conspicuously.

The triggering terms are: The amount or percentage of any down payment; The number of payments or period of repayment; The amount of any payment, expressed either as a percentage or as a dollar amount; or The amount of any finance charge.

The three disclosures are: The amount or percentage of the down payment; The terms of repayment; and The 'annual percentage rate,' using that term spelled out in full or the abbreviation 'APR.' If the rate may be increased after consummation of the credit transaction, that fact must be disclosed."

While the business initially made some modifications, as of February 9, 2021, the business has failed to modify or discontinue all advertising claims in question. As of January 11, 2021, the business accreditation' status has been revoked.