Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning consumers experiencing difficulties receiving products from Flamingo. On September 01, 2022, BBB began attempting to contact Flamingo by calling (512) 668-9771, BBB was not able to leave a message. BBB also made multiple attempts to reach Flamingo by emailing support@flamingo.shop and using the support option on their website and via Facebook. As of September 13, 2022, BBB has not received any response from Flamingo.
Alert
Investigation of Business Practices: In July
2022, BBB began investigating Flamingo’s business
practices. This investigation was prompted by a large volume of complaints and
customer reviews received by BBB. Based on an evaluation of the consumer
complaints and customer review data, BBB’s file conditions indicate that this
business has a pattern of complaints and customer reviews concerning delivery
and customer service issues. BBB will update this profile with any additional
information, including any business responses, when it is available.
Specifically, BBB concerns include a pattern of consumer
complaints alleging:
•Goods or services for which payment has been made have not been delivered after an unreasonable delay
•An unreasonable delay in providing customer refunds
•An unreasonable delay in availability of customer service
In July 2022 BBB began contacting Flamingo to address the
underlying issues of these disputes. BBB requested the business respond with an
outline of the policies/procedures, actions they are taking, and other efforts they
have in place to help address and eliminate the underlying issues of this
pattern. As of September 13, 2022, BBB has had no response. BBB will update
this profile with any additional information, including any business responses,
when it is available.
Important Information
Additional Info
On September 02, 2022 BBB confirmed that the address the business is using is that of a mail forwarding/receiving service. BBB does not know where the business is physically located. BBB urges caution when choosing whether to do business with a company whose physical location is unknown.
Service Area
- USA
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