Pre-Paid Phone Card
Tip Systems, L.L.C.Find BBB Accredited Businesses in Pre-Paid Phone Card.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Since May 2013, the BBB Houston & South Texas has received several disputes that exhibit the following pattern.
Consumer have alleged that TIP System, LLC is invoicing consumers for collect calls they have not received or for services not provided or requested. Consumer’s also allege that the fees being charged were not disclosed prior to making phone calls. The consumer sees the charges after they are invoiced. When the consumer trys to reach the company for questions or refund, phone calls and emails are not being returned.
The company would like you to know:We use a 3rd party company to obtain the Billing Name and Address. In the past we always billed the customers local phone company. In the last 18 months the number of billable local numbers has diminished drastically. Most people do not have a billable home number, they have cell phones, comcast, uverse, etc... So we are allowing the calls to complete and then trying to find BNA to bill the calls. It is not 100% and very difficult. When there is a wrong BNA they can call, email or mail it back stating this and we immediately remove their name from the bill. This is something new to us and we are trying to accommodate, but with over 300 city jails the call volumes are extremely high. Hopefully in the future we will have ways for them to handle this more efficiently.
Important Information
Reason for Rating - Factors Lowered
20 complaint(s) filed against business
Reason for Rating - Factors Lowered
2 complaint(s) filed against business that were not resolved
Service Area
- TX
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