Business ProfileforAmerican Flag Store.com, Inc.
Current Alerts For This Business
On September 28, 2017 and October 18, 2017, BBB wrote to American Flag Store.com, Inc. regarding a pattern of complaints in which consumers allege they place orders online for products shown to be in stock and receive confirmation of their order; however, the products are not delivered in a timely manner. Complainants further allege their payment method is charged before shipping occurs. When they call inquiring as to why their order has not been delivered, the business gives excuses such as: warehouse delays, staffing, equipment/manufacturing issues and items are out of stock. The business then offers to expedite delivery; or process a refund, but does not follow through.
Although the business has not eliminated the underlying cause of the complaint patterns, they are making efforts to address and resolve some complaints previously closed as unanswered. BBB will continue to monitor and update this portion o the business profile as information is received.
On September 28, 2017 and October 18, 2017, BBB wrote to American Flag Store.com, Inc. regarding a pattern of complaints in which consumers allege they place orders online for products shown to be in stock and receive confirmation of their order; however, the products are not delivered in a timely manner. Complainants further allege their payment method is charged before shipping occurs. When they call inquiring as to why their order has not been delivered, the business gives excuses such as: warehouse delays, staffing, equipment/manufacturing issues and items are out of stock. The business then offers to expedite delivery; or process a refund, but does not follow through.
Although the business has not eliminated the underlying cause of the complaint patterns, they are making efforts to address and resolve some complaints previously closed as unanswered. BBB will continue to monitor and update this portion o the business profile as information is received.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 20144 Fm 1130, Orange, TX 77632-7642
- BBB File Opened:
- 9/27/2001
- Years in Business:
- 24
- Business Started:
- 9/1/2000
- Business Started Locally:
- 9/1/2000
- Business Incorporated:
- 1/3/2003
- Type of Entity:
- Corporation
- Business Management
- Christopher Baugh, Owner
- Rebeka Baugh, Owner
- Contact Information
Principal
- Christopher Baugh, Owner
Customer Contact
- Rebeka Baugh, Owner
- Additional Contact Information
Fax Numbers
- (409) 745-4932Primary Fax
- (409) 745-4932
Customer Complaints
0 Customer Complaints
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