Information and Alerts
Alert Details
This business has 1 alert.
Unassigned
On September 6, 2018, BBB Serving North Central Texas observed several advertising concerns that were forwarded to BBB Serving Greenville South Carolina as this is the headquarters location for Mattress by Appointment. BBB requested substantiation, in part, for advertising claims such as "largest selection of hybrid mattresses", "best price guarantee", "save you up to 50-80% off retail", and "We offer brand new mattresses made by the nation's largest suppliers at 50-80 % off the retail price factory direct to you".
According to the Basic Principles of the BBB Code of Advertising, "The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any claims or offers made before publication or broadcast and, upon request, present such substantiation promptly to the advertising medium or the Better Business Bureau."
Per Section 8 of the BBB Code of Advertising, "The terms 'factory to you,' 'direct from maker,' 'factory direct,' 'factory outlet' and the like can be used where all advertised products are actually manufactured by the advertiser or in factories owned or controlled by the advertiser."
Section 28 of the BBB Code of Advertising also states, "Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like '#1 in new car sales in the city,' can be proved or disproved."
As of October 24, 2018, the company's headquarters location failed to substantiate, modify, or discontinue the advertising claims brought to its attention by BBB Serving Greenville South Carolina. For more information on the advertising concerns brought to the headquarters' attention, please click here: www.bbb.org/us/sc/greenville/profile/mattress/mattress-by-appointment-0673-90018381.
Important Information
Reason for Rating - Factors Lowered
Failure to respond to one complaint filed against business.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.