Information and Alerts
Alert Details
This business has 1 alert.
Alert
BBB initiated an investigation on Jeep People, LLC in February 2019 due to concerns related to a large volume of unanswered complaints, advertising issues, and customer inquiries. A pattern of complaints was identified alleging Jeep People, LLC failed to deliver orders after payment was made and/or parts and accessories did not properly fit as advertised. Consumers further allege being unable to contact Jeep People, LLC to inquire about the status of their order or request refunds. BBB's attempts to contact Jeep People, LLC by mail, email and phone have been unsuccessful. BBB went to the address advertised on the businesses website and Facebook page and confirmed that Jeep People, LLC has not been operating at this location for over a year.
Important Information
Advertising Review
On March 15, 2019, BBB contacted the business regarding the lifetime warranty being advertised on a variety of products offered on its website www.jeeppeople.com. BBB Code of Advertising states when advertising "lifetime" warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term "lifetime." BBB additionally received complaints alleging Jeep People, LLC does not honor the advertised lifetime warranty on many of its products. To date, Jeep People, LLC has not responded to BBB's attempts to address these concerns.
Reason for Rating - Factors Lowered
49 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 44 complaint(s) filed against business
Reason for Rating - Factors Lowered
Advertising issues found by BBB
Service Area
- 78605
- 78641
- 78642
- 78646
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