Convenience Store
Buc-ees, Ltd.Headquarters
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Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
Since March of 2019 and continuing to date, the BBB Houston as received multiple complaints and reviews that are exhibiting the following pattern;
Consumers allege they are unable to contact the company as there are no phone numbers on the website. When they send a inquiry through the website, they go unanswered. Complaints and customer reviews also state, poor/rude customer service. When customers ask to speak to a manager, they are not empowered to address their issues.
In more recent customer review, a consumer purchased a sandwich that had chucks of yellow fat. While the manager stated they keep the fat for flavor, he did acknowledge that too much was kept. When the consumer requested a refund, he was told they are not authorized to offer a refund despite what some media stories have reported. He tried to file a request on line but the web site did not work and the phone number redirects you back to the website.
In 2023, the BBB received multiple complaints regarding a store policy that states a consumer can only return 2 items per receipt. Consumer's state that policy is not written on the receipt nor is it on the company's website.
A review received March 14, 2023, a consumer purchased $17 worth of items but was charged $82.69. She is having trouble reaching a manager or anyone at the corporate location for the refund.
In a complaint filed in November 2022, a customer was double charged for an item. He tried reaching out to the company multiple times but hasn’t received a response. The company failed to respond to the BBB.
In a September 2022 review, a consumer was upset when an employee told the consumer he could return a product but when the consumer wanted to, he was told, “all sales are final”. When he asked to speak to a manager, the manager told him the sale thing.
Currently, the company will not respond to complaints or customer reviews forwarded to them by the BBB.
Alert
The company has stated they will not answer complaints forwarded to them by the BBB.
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