Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that AutoParts Pro has a pattern of complaints concerning delivery of items and customer service. Specifically, consumers allege that AutoParts Pro provides an invoice, accepts their payment, and then does not provide shipping confirmation or a tracking number. Consumers further allege after paying for their products, they had limited to no communication from the company. Consumers allege non-delivery of their items, or the item delivered is not the item ordered and is in an inferior condition to the item ordered. Consumers also allege AutoParts Pro has not responded to inquiries regarding requested refunds, or the refund is delayed. Complainants allege numerous attempts to communicate with AutoParts Pro regarding issues are either ignored or consumer is given numerous excuses. BBB submitted a written request in August 2023 to the company encouraging them to address the pattern of complaints. As of September 1, 2023, BBB has had no response from AutoParts Pro.
Alert
BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business in August 2023. As of September 1, 2023, BBB has not received a response from this business.
Service Area
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