Solar Energy Contractors
Energy Service ExpertsFind BBB Accredited Businesses in Solar Energy Contractors.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Since October of 2020, the BBB of Greater Houston & South Texas has received numerous complaints and customer reviews on Energy Service Experts that exhibit the following pattern.
According to consumer's disputes, it is being alleged that Energy Service Experts exhibits poor customer service. The consumers of the business have reported that the company does not respond to emails or answer phone calls (consumers are reporting 40+ min wait times and no answer) which led to consumers not being able to discuss, billing discrepancies, refund request for lack of production, production accuracy and duplicate bank withdraws. Other consumers reported that statements are not being mailed monthly resulting in late fees and collection calls. The BBB has forwarded many complaints to the business, most have gone unanswered, but the business did answer a couple complaints with the following statement: We recently underwent a change on our customer service platform, which is still being fixed...
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