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          Business Profile

          Heating and Air Conditioning

          John Moore L.P.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Heating and Air Conditioning.

          Information and Alerts

          BBB RatingC

          Reasons for rating

          • 54 complaint(s) filed against business
          • Business has failed to resolve underlying cause(s) of a pattern of complaints

          Alert Details

          This business has 1 alert.

          Pattern of Complaints

          Beginning in 2023, John Moore Services began receiving concerning complaints and customers that constitutes pattern:

          Complaints and reviews allege John Moore technicians are aggressively upselling consumers when they are only wanting repairs. One consumer stated the technician didn’t check the A/C unit prior to telling the consumer they needed a new unit. Consumers also stated multiple visits are required as repairs are completed correctly the first time.  Consumers also alleged appointments were no-showed. They are also stating poor quality of work.  One consumer stated it took the company up to 5 months to complete the work. 

          Complaint/reviews alleged company is not being transparent by not letting consumer read the contract prior to requesting they sign. It is also alleged technicians are causing damage when trying to make repairs. Consumers stated company is providing poor customer service i.e.: rude, poor attitudes and poor communications.

          John Moore provided the following response:

          “At John Moore, we are dedicated to being the industry leader in quality and integrity, and we are taking proactive steps to ensure we are delivering on that promise.

          As part of this effort, we are carefully reviewing our current service structure to identify areas where we can improve. Our top priorities are reducing the need for revisits, providing accurate diagnoses the first time, and upholding the highest standards of honesty and transparency in all that we do.

          Our goal is to exceed your expectations and demonstrate our unwavering dedication to our customers.”

          Service Area

          • Houston County, TX

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