Heating and Air Conditioning
John Moore L.P.Find BBB Accredited Businesses in Heating and Air Conditioning.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Beginning in 2023, John Moore Services began receiving concerning complaints and customers that constitutes pattern:
Complaints and reviews allege John Moore technicians are aggressively upselling consumers when they are only wanting repairs. One consumer stated the technician didn’t check the A/C unit prior to telling the consumer they needed a new unit. Consumers also stated multiple visits are required as repairs are completed correctly the first time. Consumers also alleged appointments were no-showed. They are also stating poor quality of work. One consumer stated it took the company up to 5 months to complete the work.
Complaint/reviews alleged company is not being transparent by not letting consumer read the contract prior to requesting they sign. It is also alleged technicians are causing damage when trying to make repairs. Consumers stated company is providing poor customer service i.e.: rude, poor attitudes and poor communications.
John Moore provided the following response:
“At John Moore, we are dedicated to being the industry leader in quality and integrity, and we are taking proactive steps to ensure we are delivering on that promise.
As part of this effort, we are carefully reviewing our current service structure to identify areas where we can improve. Our top priorities are reducing the need for revisits, providing accurate diagnoses the first time, and upholding the highest standards of honesty and transparency in all that we do.
Our goal is to exceed your expectations and demonstrate our unwavering dedication to our customers.”
Service Area
- Houston County, TX
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.