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          Additional Information

          Waste Management

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          This is a multi-location business.

          Find a Location

          Waste Management has 488 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            1001 Fannin St Ste 4000, Houston, TX 77002-6711
            Email this Business
            BBB File Opened:
            1/1/1991
            Years in Business:
            54
            Business Started:
            1/1/1970
            Business Incorporated:
            1/1/1971
            Accredited Since:
            9/24/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            11400
            Alternate Business Name
            • Waste Management of Sacramento
            • Waste Management of Pinellas
            • Transamerican Waste
            • U S A Waste Services, Inc.
            • Waste Management Of Colorado, Inc.
            • Waste Management of Minnesota, Inc.
            • Waste Management Of Alameda County
            • Waste Management of Ohio, Inc.
            • Waste Management (Gastonia)
            • Bagster
            • Waste Management, Inc.
            • Grand Central Sanitation Inc.
            • Deffenbaugh Industries
            • Deffenbaugh of KC Hauling
            • L and K Services
            • Waste Management of KS - Topeka
            • Waste Management of St. Joseph
            • Garbage Man, A Green Company
            Business Management
            • Ms. Melanie Dobson, Chief Executive Director
            Contact Information

            Customer Contact

            • Ms. Melanie Dobson, Chief Executive Director
            Additional Contact Information

            Email Addresses

            Serving Area
            • BREWSTER County, TX
            Refund and Exchange Policy

            • Waste Management, Inc.
              1001 Fannin Street, Suite 4000
              Houston, TX 77002

              WM Customer Cares Line: 1-866-566-6884
              Monday – Friday, 8:00am to 5:00pm (CST)
              Website: http://www.wm.com/index.jsp
              Email: wmcares@wm.com

              Additional Complaint Information
              Electronic Communications:  By communicating through the BBB's secured, automated complaint system, the customer AUTHORIZES Waste Management to obtain and communicate their personal account information and personal information to customer and the BBB. If the customer does not wish to communicate via electronic methods, please call Waste Management or write to the address provided in this report.   

              Waste Management On-Line Customer Service
              Customer service site:  https://www.wm.com/myaccount/reportProblem.do?action=getOverview&segment=custsvc 

              Customers can log into their account, pay a bill online, ask billing questions, report service issues, submit a sales request, look up a customer service location by zip code and click to chat live with a representative (limited availability).   

              Frequently Asked Questions
              Visit the Waste Management FAQ section at https://www.wm.com/myaccount/reportProblem.do?action=getCustServiceFaq&segment=custsvc

              Pay by Phone
              Make a payment at any time by using their automated phone system. Customers need their Online WM ezPay ID or WM Account Number and zip code. It is also recommend to have the Invoice Number. A small processing fee may apply.

              Dial:1-866-WMI-2PAY (1-866-964-2729) Hours:24 hours a day, 7 days a week

              Billing and Service
              Billing Questions: Click on the following link for information on “How to Read Your Bill” and answer billing questions. http://www.wm.com/customer-service/read-bill/index.jsp  

              Service Issue or Questions
              To report a service issue, click the following link or for information call WM Customer Cares at 1-866-964-2878. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc

              Request an Extra Pickup 
              Customer may schedule an extra pickup online or contact the Customer Service Center to schedule a pickup 1-866-570-4702. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc     

              Request a Bulk Pickup
              Click on the following link for information on bulk item removal. http://www.wm.com/residential/additional-waste-services.jsp

              Contract Terms and Conditions
              The Service Agreement will include the number of months contracted for services.  After the initial Term, the contract will automatically renew for the same number of months unless either party gives the other party written notice, via certified letter, prior to the termination of the then-existing Term.  Please review the Agreement for time requirements regarding notification.  If there are questions or the customer needs a copy of the Agreement, click on the following link. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc  

              Liquidated Damages
              If a Customer terminates the Agreement prior to the expiration of the Term, the Customer will be subject to Liquidated Damages.  Please review the Agreement for terms regarding Liquidated Damages.  If any questions regarding the amount of Liquidated Damages which may be owed or if a copy of the Agreement is needed, please click on the following link. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc

              Delivery/Removal Charges 

              The charge is applied to a customer’s account when a container is delivered or removed. Delivery and removal charges cover administrative and operational costs to process and perform deliveries of new or additional containers or remove existing containers at the customer’s request or at the end of service. Click on the following link if you would like to contact customer service. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc

            Business Categories
            Garbage Removal

            Contact Information

            1001 Fannin St Ste 4000

            Houston, TX 77002-6711

            Visit Website
            Email this Business
            (866) 566-6884

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            Accreditation

            BBB accredited business

            Accredited Since: 9/24/2001

            Years in Business: 54

            BBB Rating

            A+

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Ratings

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