Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
In July 2021, BBB investigated Bestway's business practices. This investigation was prompted by large volume of complaints for guarantee or warranty issues, delivery, sales practice, and service issues. BBB El Paso sent out a notice to the business asking it to address the complaints. Bestway USA, located in 3411 E. Harbour Dr Phoenix, AZ, informed BBB El Paso that their business's name and location have been compromised and are being used by unauthorized individuals to purchase above ground pools and equipment. BBB El Paso was advised by the Phoenix BBB that they have a business profile on this company under Bestway USA.
All complaints and customer reviews should be submitted to
https://www.bbb.org/us/az/phoenix/profile/pool-manufacturers/bestway-usa-inc-1126-1000018445
Important Information
Reason for Rating - Factors Lowered
9 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 9 complaints filed against business.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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