Information and Alerts
Alert Details
This business has 2 alerts.
Accreditation Revocation
On 05/13/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
1. Establish and maintain a positive track record in the marketplace.
1D. Maintain at least a B rating in all company-owned locations and its headquarters.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning (a) poor customer service, (b) delays in providing prescriptions on a timely manner, and (c) delays in providing refunds based on advertised policy. On February 23, 2024 BBB submitted a written request to the company encouraging them to address the pattern of complaints.
As of February 28, 2024, the business has responded and agreed to take the following actions:
***Restructuring their customer service and email response system to ensure consumer inquiries are addressed in a timely manner;
***Optimizing their internal processes to streamline prescription fulfillment and ensure adherence to promised timelines. In cases where delays occur, the business states they will proactively communicate with customers to provide updates on their prescription status
and expedite the process whenever possible;
***Prioritizing the processing of refund requests the meet their advertised guarantees
As of January 15, 2025, BBB has determined that the action plan presented by the business has NOT been successful at reducing or eliminating the noted pattern.
Important Information
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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