Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate Trinity Ordinance has a pattern of complaints and customer reviews alleging they did not receive payment for their firearms Trinity Ordnance sold for them on consignment. Consumers also allege that they paid in advance for merchandise they have not received, and Trinity Ordinance has refused to issue a refund in a timely manner.
In March 2022, BBB submitted a written request to the company encouraging them to address their pattern of complaints. However, as of August 2023, BBB conducted a follow-up investigation and concluded the pattern of complaints previously noted remains.
As a result, BBB submitted an additional written request to the company seeking information including how they intend to address the pattern identified within consumer complaints and customer review data. BBB will update this profile with any additional information, including any business responses, when it is available.
Trinity Ordinance has not responded to BBB’s requests to address individual consumer complaints.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel and/or the Texas Attorney General’s office: https://www.texasattorneygeneral.gov/consumer-protection
Service Area
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