Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On August 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege they order and pay for products from CherryZones online store, but after several weeks they do not receive their products within the expected delivery window provided by the business. Consumers allege when the item does arrive, the quality of the product is not what was depicted on the business website, the products are described as being poorly constructed, and being shipped directly from China. Consumers further claim the company is unresponsive to requests for assistance.
CherryZones advertises a business address in El Paso, Tx. CherryZones does not and never has operated out of this address. CherryZones is not a licensed business in the state of Texas.
CherryZones is affiliated with a business operating in Burns, Oregon known as graciaszone.com. The websites are identical with the same products for sale, and their websites can be found at https://graciaszone.com/, and https://cherryzones.com/.
Consumers can file complaints with Better Business Bureau at www.bbb.org as well as the Federal Trade Commission Consumer Protection Department at ReportFraud.ftc.gov.
Important Information
Reason for Rating - Factors Lowered
9 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 7 complaints filed against business.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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