Online Retailer
HEC Distribution.comFind BBB Accredited Businesses in Online Retailer.
Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
On April 14, 2020, BBB Serving North Central Texas opened an investigative inquiry into the marketplace and advertising practices of Super Stop Shop based on a BBB Scam Tracker submission.
The submission alleged that the business would not honor a refund within 30 days as advertised on their website. After purchasing face masks, the consumer continued to receive updates regarding significant shipping delays which resulted in the consumer inquiring about a refund. The business stated returns can only be made within 24 hours of purchase.
Notably, the company does not appear to be registered to conduct business in the State of Texas. As such, BBB NCTX requested information regarding the company's full contact information, physical address, ownership, and its legal name.
BBB noted statements such as "We guarantee delivery or your money (back)", "100% Satisfaction Guaranteed", and "30 Days Money Back Guarantee".
BBB requested that the business substantiate, modify, or discontinue the refund policy on their website as there were many contradictory and unclear statements.
Lastly, BBB noted many "Sale" items with a countdown timer, however, every time the page is refreshed, it shows a different countdown time before the sale supposedly ends.
Section 9 of the BBB Code of Advertising states:
"9.1 The unqualified term 'sale' may be used in advertising only if there is a significant reduction from the advertiser's usual and customary price of the products or services offered and the sale is for a limited period of time. If the sale exceeds thirty (30) days, advertisers should be prepared to substantiate that the offering is indeed a valid price reduction and has not become their regular price."
Section 20 of the BBB Code of Advertising states:
"20.2 Advertisers should only use 'satisfaction guarantee,' 'money back guarantee,' 'free trial offer,' or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. 20.3 When 'satisfaction guarantee' or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed."
As of May 13, 2020, the business has failed to respond to BBB's requests.
Important Information
Customer Complaint
Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.
Reason for Rating - Factors Lowered
83 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 33 complaints filed against business.
Reason for Rating - Factors Lowered
11 complaints filed against business that were not resolved.
Reason for Rating - Factors Lowered
Advertising issue(s) found by BBB.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.