Business ProfileforLow VA Rates, LLC
Current Alerts For This Business
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On October 23, 2020, Low VA Rates LLC entered into a Consent Order with the Consumer Financial Protection Bureau (CFPB) to address the CFPB’s finding that the business sent consumers mailers for mortgage loans guaranteed by the US Department of Veteran’s Affairs that contained false, misleading, and inaccurate statements. Per CFPB the business’ conduct violated the Consumer Financial Protection Act’s prohibition against deceptive acts and practices, the Mortgage Acts and Practices Advertising Rule, and Regulation Z. The Consent Order provides that Low VA Rates will pay a civil money penalty of $1.8 million to the CFPB and must comply with requirements to prevent future violations. For more details, go to https://files.consumerfinance.gov/f/documents/cfpb_low-va-rates-llc_consent-order_2020-10.pdf.
1. Establish and maintain a positive track record in the marketplace.
1C. Be free from government action that demonstrates a significant failure to support BBB ethical principles. BBB evaluates the action and makes a determination on adherence to this standard based on the nature of the violation and the extent of harm it caused or is alleged to have caused, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action.
1D. Maintain at least a B rating in all company-owned locations and its headquarters.
At-a-glance
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
Related Categories
Business Details
- Location of This Business
- 201 S Lakeline Blvd Ste 901, Cedar Park, TX 78613-2419
- BBB File Opened:
- 7/13/2017
- Years in Business:
- 11
- Business Started:
- 8/16/2013
- Business Started Locally:
- 9/9/2013
- Business Incorporated:
- 8/16/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Elevate Mortgage Group
- Business Management
- Mr. Eric A. Kandell, Member
- Contact Information
Principal
- Mr. Eric A. Kandell, Member
Customer Contact
- Mr. Eric A. Kandell, Member
- Additional Contact Information
Phone Numbers
- (866) 569-8272Other Phone
- (855) 486-2246Other Phone
Email Addresses
- Primary
Website Addresses
- (866) 569-8272
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