Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
On July 1, 2019, BBB notified Modicious of an identified pattern in consumer complaints alleging that Modicious fails to deliver products that complainants have ordered and paid to receive. Customers who do receive the products claim that they are faulty and not as advertised. Additionally, customers claim they have been unable to receive refunds and or contact the company's customer service email.
In addition to these complaints, BBB was unable to verify a legitimate address for Modicious. The company claims to be located at 3361 Boyington Dr, Suite 240, Carrollton, TX 75006. However, research indicates that another business called Patio Furniture Liquidators resides at this address.
BBB was also unable to locate an active business registration for Modicious.
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints, verifying the company's legal authority to conduct business in Texas, and providing a physical address for the company. As of July 29, 2019, Modicious has failed to respond to BBB's inquiries.
Ad Review
On June 28, 2019, BBB Serving North Central Texas requested that Modicious substantiate, modify, or discontinue multiple claims advertised on the company's website.
*Continuous Countdown Clocks: BBB noted a clock that claims to alert consumers to a limited sale, but the clock reloads each time the page is refreshed.
BBB noted similar claims that the product was currently on sale, but the business failed to substantiate that its products ever sold at the higher advertised price.
*"Original Price $40 Today Only: $15.97 Get this offer for a limited time only!"
*"100% Satisfaction Guarantee"
*"Money Back Guarantee"
BBB also noted that the business claims to have 31,256 5 star rated reviews. We requested substantiation that these were real reviews since the company's website has only existed since March 2019.
Lastly, BBB noted several testimonials that also appear verbatim on four other websites. BBB requested substantiation that these were indeed valid testimonials.
The BBB Code of Advertising states, "The former price must be the actual price at which the advertiser has openly and actively offered the product or service for sale, for a reasonably substantial period of time, in the recent, regular course of business, honestly and in good faith. Where the former price is genuine, the bargain being advertised is a true one. If, on the other hand, the former price being advertised is not bona fide, the bargain being advertised is a false one."
According to the BBB Code of Advertising, "The unqualified term 'sale' may be used in advertising only if there is a significant reduction from the advertiser's usual and customary price of the products or services offered and the sale is for a limited period of time. If the sale exceeds thirty (30) days, advertisers should be prepared to substantiate that the offering is indeed a valid price reduction and has not become their regular price."
The BBB Code of Advertising also states, "Advertisers should only use satisfaction 'guarantee,' 'money back guarantee,' 'free trial offer,' or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. When 'satisfaction guarantee' or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
Lastly, the BBB Code of Advertising states that, "In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if: It is not genuine and does not actually represent the current opinion of the endorser; The endorser has not been a bona fide user of the endorsed product or service at the time when the endorsement was given, where the advertiser represents that the endorser uses the product or service; The advertiser represents, directly or by implication, that the endorser is an 'actual consumer' when such is not the case and the advertisement fails to clearly and conspicuously disclose that fact."
As of October 23, 2019, the business has failed to respond to BBB's request for advertising substantiation.
Important Information
Reason for Rating - Factors Lowered
27 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 7 complaints filed against business.
Reason for Rating - Factors Lowered
Advertising issue(s) found by BBB.
Reason for Rating - Factors Lowered
Failure to be transparent about ownership, location, or products/services offered.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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