Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
On May 13, 2020, BBB Serving North Central Texas contacted Buy Buy Days due to a pattern of complaints, and to address a number of advertising concerns. BBB also requested that the business provide a physical address and evidence that it is registered to conduct commerce in the State of Texas.
BBB noted a pattern of consumer complaints alleging unreasonable delays in contacting customer support, and delays in receiving products and/or refunds.
Virtually all products advertised on the company's website are on "sale". Internal research indicates that items have been continuously on sale since at least January 6, 2020.
BBB also noted that almost all products are advertised with a higher price which is crossed out and lower prices. It's unclear if products have ever been sold at the higher price advertised for comparison.
The Basic Principles of the BBB Code of Advertising states:
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
The BBB Code of Advertising also states, "The unqualified term 'sale' may be used in advertising only if there is a significant reduction from the advertiser's usual and customary price of the products or services offered and the sale is for a limited period of time. If the sale exceeds thirty (30) days, advertisers should be prepared to substantiate that the offering is indeed a valid price reduction and has not become their regular price."
While the business provided a brief response, as of June 3, 2020, it has failed to substantiate, modify, or discontinue advertising concerns brought to its attention. It also has not provided a plan to reduce or eliminate the noted pattern of complaints.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.