Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On May 25, 2021, BBB|NCTX identified a pattern of consumer complaints regarding the marketplace behavior of this company, GoLabs, Inc., dba GOTRAX. Specifically, BBB has received complaints alleging that:
*GOTRAX brand products are defective, broken, or missing parts out of the box;
*Customer Service fails to respond to consumer messages for support and/or refunds in timely manner so as to avoid credit card dispute deadlines;
*Incorrect replacement parts have been sent to consumers and must be re-ordered;
*moreover, consumer requests for refunds are arbitrarily delayed after approval.
After unsuccessful attempts by BBB to contact GOTRAX for a response, this inquiry was closed as Failed to Respond on June 15, 2021.
GOTRAX contacted BBB on January 10, 2022 in effort to respond to this pattern of complaints. The inquiry was re-opened and correspondence sent to GOTRAX on January 12, 2022.
BBB placed GOTRAX on complaint monitoring for one year, concluding January 31, 2023.
On April 18, 2023, BBB concluded review of GOTRAX complaints received from February 1, 2022 through January 31, 2023. Notification of determination was sent to GOTRAX via postal and electronic mail on April 18, 2023.
As of April 18, 2023, GOTRAX has failed to eliminate the pattern of complaints.
Important Information
Additional Info
American Express, Debit Card, Discover, MasterCard, Pay Pal, Financing, Amazon Payments, Credit Card
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.