Roofing Contractors
House Top Roofing & Tree ServiceFind BBB Accredited Businesses in Roofing Contractors.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
BBB files indicate that this business has a pattern of complaints. Multiple consumers allege that the business requests money before jobs are started, then once the money is paid, the business does not start or complete the job.
On 9/28/17 BBB initiated an investigation on this business due to numerous unanswered complaints including theft of service.
After speaking with local law enforcement, BBB was advised to share the following with consumers:
1. Any individual who paid for a service and the service was not provided should file a criminal report with the city or county where the theft occurred. If the address of the theft was located within the city limits, they will file a criminal report with the city police department. If the theft of service happened at an address outside of the city limits, they should file a criminal report with the sheriff's office of the county where they reside.
2. Any individual who
paid for a service and the business provided partial work, but the work
was not completed or was substandard should be directed their local
Justice of the Peace. If any work was performed, it becomes a civil
matter.
Correspondences were sent to House Top Roofing and Tree Service in writing on 10/2/17 and 11/16/17.
The business failed to respond to BBB efforts. The investigation was closed 11/28/17.
Service Area
- 77706
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.