Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
According to a BBB evaluation of the consumer complaints and customer review data, BBB’s file conditions indicate that this business has a pattern of complaints and customer reviews of a concerning nature. In September 2024, BBB submitted a written request to the company encouraging them to address their pattern of complaints. Please see below for detailed information regarding this pattern.
As of October 2024 BBB has not received a response from the business.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel and/or the Office of the Texas Attorney General to file a complaint: https://oag.my.salesforce-sites.com/CPDOnlineForm
Alert
In September 2024, BBB began investigating Trendyschic’s business practices. This investigation was prompted by a volume of complaints and one-star customer reviews received by BBB. BBB has received 18 consumer complaints and 16 negative reviews in the last 6 months of a concerning nature. Based on an evaluation of the consumer complaints and customer review data, BBB’s file conditions indicate that this business has a pattern of complaints and customer reviews concerning the following. Consumer allegations are:
- They receive a related product to what they ordered but its not the item they ordered and paid for.
- They never receive the item(s) ordered.
- They receive incomplete/partial orders.
- They request refunds/exchanges multiple times and cannot get a hold of Trendyschic.
- Refunds are not issued.
- When requesting an exchange, they receive no response or Trendyschic responds by requesting the consumer pay for shipping.
BBB is concerned about the pattern and underlying issues of these allegations.
In September 2024, BBB began contacting Trendyschic to address the underlying issues of these disputes. BBB requested the business respond with an outline of the policies/procedures, actions they are taking, and other efforts they have in place to help address and eliminate the underlying issues of this pattern.
Service Area
- 77803
- Bryan, TX
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