Business ProfileforQuickCash4TestStrips.com
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate a pattern of consumer
complaints filed against this business. Consumers primarily report concerns
regarding customer service issues, billing/collection issues, refund and
delivery issues. Customers allege QuickCash4TestStrips.com does not make
payments in a timely manner, does not return calls or emails promptly after
receipt of merchandise and fails to make payments in full; often making only a
partial payment resulting in customers having to wait up to 60 days or longer
for their full refund. Thus, the business not performing in accordance
with their name, “QuickCash”.
BBB notified the business November 2020 about the pattern
of complaints and requested an action plan to address the issues noted in
the pattern of complaints. On December 12, 2020 the business
provided a response to BBB indicating the current complaints were a
result of a small percentage of their customer base. The business further
indicated factors outside their control including: unreliable postal
delivery, the COVID situation affecting their employees making the business
short-staffed, and severe weather conditions with two hurricane evacuations
causing disorganization of files and disruption in processing customer replies
and payments.
As of December 8, 2021, based on the company's previous response
and the increased volume of complaints and continuing pattern of
complaints, BBB determined the company has failed to address the pattern of
complaints.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 2305 North Street Suite 210, Beaumont, TX 77702
- BBB File Opened:
- 2/16/2016
- Years in Business:
- 16
- Business Started:
- 1/1/2008
- Business Started Locally:
- 1/1/2008
- Alternate Business Name
- Dynegy Ventures LLC
- Merit Trading Company
- Business Management
- Richard (Dick) Spillman, Owner
- Sharon Erby
- Marc Blieden
- Contact Information
Principal
- Richard (Dick) Spillman, Owner
Customer Contact
- Richard (Dick) Spillman, Owner
- Additional Contact Information
Phone Numbers
- (800) 979-8220Other Phone
- (800) 766-9122Other Phone
- (800) 979-8220
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/07/2021
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
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