Caregiver Resources
Care.com Inc.Find BBB Accredited Businesses in Caregiver Resources.
Information and Alerts
Alert Details
This business has 1 alert.
Government Actions
Federal Trade Commission v. Care.com, Inc.
The following describes a pending government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On August 23, 2024, Care.com, Inc. entered into a stipulated order for permanent injunction, monetary judgment, and other relief with The Federal Trade Commission (FTC).
The order settles allegations Care.com, Inc. participated in deceptive and unfair acts deceiving caregivers who were looking for jobs and failed to provide families seeking care a simple way to cancel their paid memberships. The FTC alleges Care's marketing messages about the number of jobs available on their website and the amount workers could expect to be paid were deceptive.
Under the terms of the proposed settlement Care will be required to:
- Turn over $8.5 million to the FTC to be used to provide refunds to consumers harmed by Care's unlawful practices.
- Only make earnings claims that are true and that Care has evidence to back up.
- Only make claims about the number of jobs available on the site that are posted by users who can actually hire a potential worker.
- Be upfront with consumers about how communication on the site works before taking consumers' money.
- Provide users with a simple cancellation method for any negative option subscriptions available on the site.
For more details go to https://www.ftc.gov/news-events/news/press-releases/2024/08/ftc-takes-action-against-carecom-deceiving-caregivers-about-wages-availability-jobs-its-site
Service Area
- 78746
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