Additional Information for Zig Zag Stripe

• Ms. Healther McGaw, Director of Operations

Customer Contact

• Ms. Healther McGaw, Director of Operations

We service the following area(s): Texas

• TX

• RETURN POLICY
  When returning an item, please note the following information as we remain very firm on our return policy with all of our customers. 
  Each customer is allotted 12 RMAs over the course of 12 months. Any requests after that are at the discretion of The ZigZag Stripe.
  Shipping is not reimbursed and is the responsibility of the customer when shipping back an item (unless stated as a damaged product or shipping error, see below)
  Store credit is issued for all returns unless an even exchange is requested. 
  Exchanges are only offered if it's for the same item but different size
  Returned items must be unused, unwashed and in the same condition as received for store credit to be issued.
  If an item has stains, smells of cigarette smoke, perfume or deodorant, has animal hair or any appearance the garment was worn, the return will be rejected.
  Returns must be post-marked within 14 days of the date you receive your shipment. Any returns postmarked after that date will be rejected. 
  All rejected returns will be charged shipping to be reshipped to the customer.
  Please allow our returns department 3-5 business days to process your return once it arrives to our warehouse and store credit issued to your email in the form of a gift card.
  
  FINAL SALE ITEMS 
  All Sale items, Deals of the Week, Flash Sales, Birthday Sales, End of the Year Blowout Sales and anything listed on the site marked down 30% or more are all FINAL SALE orders. Other items that are final sale include: all jeggings, all One Size Fits Most leggings, camisoles, cami dresses, scarves, headbands, belts, purses and jewelry. 
  
  DEFECTIVE OR DAMAGED MERCHANDISE
  Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, please snap a picture with your smartphone and email immediately to our returns department at returns@zigzagstripe.com. You must contact our returns department within 3 days of receipt for replacement. NO EXCEPTIONS. If we do not receive notification that you have received a damaged or defective item within 3 days of receipt, your return will be rejected for replacement, store credit or a refund. The ZigZag Stripe will refund up to $5.50 in shipping per damaged/defective items you receive or order errors on our end.