Information and Alerts
Alert Details
This business has 1 alert.
Additional Information
In November 2019, BBB serving North Central Texas (BBB NCTX) received two complaints on the company, Keepsall, an online retailer that sells clothing and shoes. Consumers allege that the product they ordered and paid for on their website, www.keepsall.com, looks different from what they received or the sizing was wrong. Furthermore, consumers state that any requests for a refund goes ignored. Both of the complaints received by BBB NCTX have gone unanswered by the company.
In December 2019, BBB NCTX received a Scam Tracker report from a victim notifying that the company, Keepsall, was now operating under a different website, www.addwineter.com. The victim reported that the contact information displayed on the new website for Keepsall, is their residential address and personal email address. The victim reported that they began receiving emails from upset consumers asking about their order status and/or a refund for the item they ordered and paid for. Additionally, the company is now claiming to operate out of the state of Arkansas. As of December 19, 2019, the website is inactive.
BBB offers these tips to avoid online shopping scams:
*Only buy from reputable stores and websites. The best way to avoid getting scammed when purchasing clothing and/or shoes is to buy them directly from a seller you know and trust.
*Don't be fooled by extra-low prices. Unreasonably low prices are a red flag for a scam on many products. Avoid making a purchase from a retailer you aren't familiar with just because the price is too good to be true--it probably is!
*Research before you buy. If a company seems legitimate but you aren't familiar with it, be extra careful with your personal information. Before offering up your name, address, and credit card information, make sure the company has a working customer service number.
For more BBB tips on how to avoid scams this holiday season, check out BBB.org/Holiday-Tips.
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