Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
On May 18, 2020, BBB Serving North Central Texas noted a sudden spike in consumer complaints alleging delays in receiving products, and an inability to contact customer service for Deals-O-Sour.
BBB contacted the business seeking a response to allegations that it advertises products that it does not intend to provide. To date, the company has not responded to any consumer complaints filed with BBB.
Notably, the business does not appear to be registered to conduct business in the State of Texas, and appears to be based out of China.
BBB also observed a large number of advertising concerns on the company's website. The company advertises, "After your order has been processed, it takes around 7 to 10 business days for the item to be delivered." Complaints allege that consumers have been waiting for several weeks to receive orders.
Many items have been advertised as being on "sale" since the website was created in late 2019.
Additionally, the company has been advertising continuous buy get one sales for several months stating "BUY 10 FREE 5 (15PACK) ONLY TODAY".
According to the BBB Code of Advertising:
Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising (1) plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
The unqualified term "sale" may be used in advertising only if there is a significant reduction from the advertiser's usual and customary price of the products or services offered and the sale is for a limited period of time. If the sale exceeds thirty (30) days, advertisers should be prepared to substantiate that the offering is indeed a valid price reduction and has not become their regular price.
As of June 17, 2020, the company has failed to respond to BBB's requests.
Important Information
Customer Complaint
Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.
Reason for Rating - Factors Lowered
66 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 7 complaints filed against business.
Reason for Rating - Factors Lowered
Advertising issue(s) found by BBB.
Reason for Rating - Factors Lowered
One complaint filed against business that was not resolved.
Reason for Rating - Factors Lowered
BBB concerns with the business's practices.
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