Home Accessories Online
Original FrameFind BBB Accredited Businesses in Home Accessories Online.
Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning:
***Failure of the business to provide accurate shipping information after an order is placed;
***Failure of the business to respond to consumer inquiries;
***Consumers receive items that do not match the original advertised description;
***Consumers are required to pay additional money to return the product back to China and the business fails to process their refund for the original purchase price.
On January 22, 2020, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of February 12, 2020, BBB has received no response.
Investigations
On January 3, 2020, BBB opened an investigation on Original Frame, an online retailer claiming to do business out of 315305 Dallas Parkway, Ste 300, Addison TX 75001. This investigation was prompted by a spike in consumer complaints and inquiries.
BBB contacted the business to request they provide a written response to a noted pattern of consumer complaints. To date the business has failed to respond. More information about this concern can be found in the "Pattern of Complaints" section of this profile.
BBB also requested confirmation of the business' active business registration, authorizing the company to do business in Texas. As of February 20, 2020, Original Frame has failed to respond to BBB's inquiries.
Important Information
Customer Complaint
Due to the volume of complaints filed against this business, BBB only publishes the details for 25% of the total complaints filed.
Reason for Rating - Factors Lowered
306 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 27 complaints filed against business.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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