Towing Company
Nashville Booting, LLCFind BBB Accredited Businesses in Towing Company.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
This company has a pattern of complaint alleging billing and collection issues and customer service issues. Specifically, consumers report their vehicles are booted even when permits are displayed. When proof is shown to the company, they refuse to provide a refund of charges. Consumers further complain that although Metro Nashville ordinance 6.81.170(E) states that it is prohibited and unlawful to fail to remove the boot within one hour of being contacted by the owner or operator of the vehicle that has been booted, they had to wait anywhere from over 1 hour to 5 hours. Additionally, consumers state that the employees and management are rude and hang up on them when they call. They further report a manager will not contact them about an issue even though employees tell them a manager will be in touch.
BBB contacted the company to request their voluntary cooperation in resolving the unanswered and unresolved complaints as well as their cooperation in eliminating the pattern of complaint; however, the company failed to respond.
Important Information
Customer Complaint
The company has indicated they would like the opportunity to speak with consumers before complaints are filed with BBB. Consumers may contact management@nashvillebooting.com.
It is not a requirement to contact a business prior to filing a complaint with BBB.
Products and Services
Maintain integrity of your parking areas including commercial, residential and private parking areas.
Reason for Rating - Factors Lowered
49 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 13 complaints filed against business.
Reason for Rating - Factors Lowered
3 complaints filed against business that were not resolved.
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
Refund and Exchange Policy
In accordance with Metro Nashville Transportation License Commission, invalid immobilization and failure to follow TLC regulations will result in refunds issued
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.