Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a Pattern of Complaints concerning issues such as failure to start or complete projects, failure to communicate, unfulfilled promises, and refusal to provide refunds. Consumers are telling BBB about their experiences contracting with Faith Custom Design to fabricate and/or install entry gates. Complainants report to BBB that work still needs to be completed and that attempts to communicate or resolve the situation with you are unsuccessful. Additionally, some consumers expressed concerns about aggressive behavior, misrepresentation of services, and a general lack of professionalism. On February 22, 2024, BBB submitted a written request to the company, identifying the potential complaint patterns and requesting that the business respond with information on the company's steps to help eliminate the underlying cause of complaints. The business has yet to respond to BBB.
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