About
Important information
- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Commonwealth of Pennsylvania v. Rutter’s
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency.
On October 11, 2023, the Pennsylvania Attorney General’s Bureau of Consumer Protection (BCP) announced it had entered into an Assurance of Voluntary Compliance (AVC) with Rutter’s settling alleged violations of Pennsylvania’s Unfair Trade Practice and Consumer Protection Law. Specifically, the AVC settled allegations that the company, in 2018 and 2019, failed to use appropriate information security practices to protect its customers’ payment card information, and, as a result, a hacker was allegedly able to obtain information related to at least 1.3 million payment cards used over the course of 272 days at 29 store locations. As part of the settlement, Rutter’s agreed to pay $1 million, improve security measures via an independent assessment, conduct and document a risk assessment, undergo an independent settlement compliance assessment, and implement security improvements.
The settlement described above is for settlement purposes only and should not be considered as an admission of guilt or finding of violation of law.
Business Details
- BBB File Opened:
- 9/3/1999
- Business Management:
- Mr. Jere Matthews, Vice President of Operations
- Mr. Scott Hartman, President/CEO
Additional Contact Information
- Principal Contacts
- Mr. Scott Hartman, President/CEO
- Customer Contacts
- Mr. Jere Matthews, Vice President of Operations
- Additional Email Addresses
- Primary:
- Social Media
Additional Information
- Business Categories
- Convenience Store
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.