Information and Alerts
Important Information
Additional Info
It has come to BBB's attention that this business is offering compensation or incentives to individuals who post reviews. The BBB reached out to the business and informed them that we do not accept reviews from individuals who have received or been offered an incentive. It has been brought to BBB's attention that the company is still offering incentives for customer reviews. In light of the questions that this practice raises regarding the authenticity of reviews, BBB has removed all reviews for this business and will no longer accept any reviews for this business.
Additional Info
The BBB investigated this company due to the number and type of complaints filed against it by consumers. The BBB also conducted a review of major search engines and found several review sites which confirmed similar conduct by the company.
Consumers allege that the items ordered were not delivered in a timely fashion. Consumers state that they did not receive items that they paid for in the agreed upon time frame nor were they updated to a new time. Many consumers claim they had waited months for their items. Consumers state that they have tried to get a refund for items not received but did not receive any satisfaction.
The Federal Trade Commissions mail order rule requires that items ordered are to be shipped within 30 days of the order if no other time frame is given. If you can't ship within the promised time (or within 30 days if you made no promise) you must notify the customer of the delay, provide a revised shipment date and explain their right to cancel and get a full refund promptly.
BBB brought these allegations to the business and the business did not respond. BBB will continue monitoring the business.
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