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          Additional Information

          Not BBB accredited

          Tumbler Printing

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          Location of This Business
          Pittsburgh, PA 15225
          BBB File Opened:
          5/18/2020
          Alternate Business Name
          • Schmidtimusk
          • Tumblerica
          Additional Contact Information

          Website Addresses

          Additional Business Information
          Additional Info
          In May, 2020, Tumbler Printing d.b.a. Schmidtimusk came to the attention of the BBB for its business practices. This investigation was prompted by numerous consumer complaints. The BBB has received correspondences that allege consumers have placed orders at https://www.schmidtimusk.com/ for various items and consumers either receive the wrong product or they have not received their order in its entirety. When consumers call-in to have the issue rectified, they either receive automated responses or cannot reach the company at all.

          Before you place an online order make sure to review the company’s website, see if there is any negative information about the company, or check to see if BBB has any complaints reported. Also, check the website for contact information such as phone numbers, emails, and mailing addresses. Consumers want to make sure the company can be easily contacted if any issues may arise.

          Consumers are encouraged to file a complaint with the BBB for our records and contact the Internet Crime Complaint Center at www.ic3.gov. Consumers can also contact the websites Registrar, WhoIs and complete their abuse form at, support@mail.whoisguard.com.
          Business Categories
          Online Shopping

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          Pattern of Complaint

          BBB files indicate this business has a pattern of complaints concerning consumers alleging issues with Delivery,  Customer Service, and Refunds.  Consumers allege they ordered and paid for products but either never received them or only received part of their orders.   Customers also state that they tried to contact the business to address this issue, but that their customer service experience was unsatisfactory.  Consumers also state that they requested refunds, but did not receive them. 

          The Business has been unresponsive to BBB complaints.  Although the company is not being responsive at this time, it's important if you have a complaint to file one with the BBB Dispute Resolution Program as part of our ongoing review.

          Contact Information

          Pittsburgh, PA 15225

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          Accreditation

          This business is not BBB Accredited

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.