Business ProfileforZoll Lifecor Corporation
Current Alerts For This Business
On December 13, 2018 BBB corresponded with Zoll Lifecor regarding a pattern of complaints:
BBB files indicate this business has a pattern of complaints concerning consumers alleging issues with Sales, Billing and Product Issues. Consumers maintain they are required to have this device to be released from the hospital. When the sales representative fits them for the device, consumers state the cost of the device is not properly disclosed. Some consumers state they left the hospital with the impression the device was covered via insurance and later received an unexpected invoice. Consumers claim as the invoice is not prorated and they are billed for services after returning the vest to the company. Additionally, consumers state they experience multiple false alarms while wearing the device.
The business has provided the following response:
Patient safety and product quality are our primary focus at ZOLL. ZOLL is committed to ensuring patients have a positive experience with the LifeVest WCD and offers 24-hour technical support. ZOLL encourages patients, care-givers and medical professionals to contact us any time at 1-800-543-3267 for a timely resolution for any questions or concerns. ZOLL’s Patient Pay team is also available during normal business hours (Monday-Friday, 8:30am-8pm EST) at 1-800-543-3267 to address any questions and to discuss payment options.
The BBB will continue to monitor any incoming complaints.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 121 Gamma Dr, Pittsburgh, PA 15238-2919
- BBB File Opened:
- 8/1/2006
- Alternate Business Name
- Zoll LifeVest
- Additional Contact Information
Phone Numbers
- (412) 826-9300Other Phone
Website Addresses
- (412) 826-9300
Customer Complaints
0 Customer Complaints
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