Coffee Roasting and Handling Equipment
Jura-Parts.com, LLCFind BBB Accredited Businesses in Coffee Roasting and Handling Equipment.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
The BBB investigated this company due to the number and type of complaints filed against it by consumers. The BBB also conducted a review of major search engines and found several review sites which confirmed similar conduct by the company in reviews filed on review sites. The BBB also reviewed docket listings in Philadelphia courts to determine if there have been lawsuits filed against it and we found none. Finally, the BBB reviewed the company's website to determine any policies the company had regarding issues that were the subject of our investigation.
Consumers have complained about this company's failure to do proper repairs to coffee machines. Consumers state they send coffee machines to be repaired and pre-pay for the repairs which can be a few hundred dollars. Many are told that the part requiring replacement is back ordered and it is a long wait. Customers claim they receive machines back not working or some don't receive their machines back at all. Consumers have been promised refunds when machine is not repairable but never receive the refund. As part of the BBB's investigation, we asked the company about its policies concerning these issues including how consumers are notified of anticipated delivery times, policies regarding back-order circumstances, and the policies concerning delivery of damaged or substandard items. The company's owner called and stated they are not obligated to answer the BBB and he does not have time to answer complaints filed nor reviews.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.