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          Additional Information

          Not BBB accredited

          Support Nerds, Inc

          View full profile

          This is a multi-location business.

          Find a Location

          Support Nerds, Inc has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Support Nerds, Inc

              72 Pottstown Pike Ste 102 Chester Springs, PA 19425-9564

            • Support Nerds, Inc

              600 Eagleview Blvd Ste 300 Exton, PA 19341-1121

            Location of This Business
            72 Pottstown Pike Ste 102, Chester Springs, PA 19425-9564
            BBB File Opened:
            4/10/2017
            Years in Business:
            9
            Business Started:
            5/15/2015
            Business Incorporated:
            5/27/2015
            Type of Entity:
            Corporation
            Alternate Business Name
            • Nerds Shop
            • Tecustry
            Business Management
            • Mr. Rajeev Bhutani, Store Manager
            • Ms. Amanda Wilson, Customer Service Manager
            Contact Information

            Customer Contact

            • Ms. Amanda Wilson, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (732) 312-5118
              Other Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Serving Area
            • DC
            • MD
            • VA
            • WV
            Products and Services
            Laptop, Desktop, Printer, Software, Hard Drive, Motherboard, RAM, Battery, AC Power Adapter, Screen, All in One Desktop, Productivity Software, Office Supplies, Cloud, Servers, Racks, Switches, Monitors, Smart TVs, Security Cameras, Rack Server, Blade Server, Mobile Phone, Ink & Toner, Audio/Video, GPS
            Payment Methods
            • We accepts payments through Credit card, Debit card, PayPal, Master pass & Mail-in Check
            Refund and Exchange Policy
            • Refund Policy:
              Support Nerds INC. (Support Nerds) maintains separate refund policies based on the plan purchased by the Subscriber (“you”).
              Single-Incident Plan Refunds:
              Unused Single-Incident Plans must be used within 30 days of purchase. No refunds will be issued for unused Single-Incident Plans after 30 days.
              A used Single-Incident Plan is eligible for refund if the issue/incident cannot be resolved by our technicians. In this case, refund requests must be made within 7 days of the last interaction with a Support Nerds technician. If a refund request is not received within 7 days, the Single-Incident Plan will be honored for a future issue/incident.
              If the same initial problem reoccurs but after 30 days from the date of activation, and if problem could not be fixed this time, then Support Nerds doesn’t hold any commitment of refunding the money. Money back policy for original problem resides only in the first 30 days of activation.
              Subscription Plan Refunds:
              For Subscription Plans, refund requests will be honored if our technicians have not been able to resolve any issue within the first 30 days of the subscription. If Support Nerds has successfully resolved one or more cases, the Subscription Plan fees are not refundable.
              Add-on Plan Refunds:
              For add-on plans, like downloading or installing any software, security license, operating system, refund will be honored if our technicians have not been able to fix the issue. If Support Nerds technicians has successfully resolved the issue, then the plan fees are not refundable. Support Nerds INC. (Support Nerds) issue refunds for all problems that turn out to be out-of-scope and problems that cannot be fixed over the phone, email or chat. If Customer is not satisfied and the issue is not fixed or the same issue crops up again and again, Support Nerds will honor the refund once a request is made by the Subscriber within 30 days since the issue was brought to the attention of Support Nerds.
              Refund processed can take up to 7-10 business days to reflect in your respective bank account, credit card or debit card. However, a confirmation email regarding the refund will be sent immediately to your subscribed email address.
              Support Nerds reserves the right, at any time and without notice, to update or otherwise modify this Refund Policy by posting such update or other modification at the Refund Policy page on the Website. Any update or other modification shall be effective immediately upon such posting. Accordingly, we encourage you to review this Refund Policy periodically to determine if it has been modified.
            Referral Assistance
            • Federal Trade Commission (FTC)-Federal
              600 Pennsylvania Avenue, N.W.
              Washington DC 20580
              Phone Number: 202-326-2222
              http://www.ftc.gov

            Contact Information

            72 Pottstown Pike Ste 102

            Chester Springs, PA 19425-9564

            Get Directions
            Visit Website

            Accreditation

            This business is not BBB Accredited

            Years in Business: 9

            BBB Rating

            A+

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Ratings

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