Business ProfileforLord Toys
Additional business information
On May 8, 2020, BBB contacted Lord Toys concerning an advertising claim found on its website, https://lordtoys.com/return-policy. Specifically, the company claims, "If any items you purchased fail to meet your expectation, including defective, damaged, not as described, you can return them for a refund. Please attach the photos of the item you received to the email which you contact with our service team in order to make a return. In this way, we can improve our service quality and fulfill your return request as soon as possible. Items to be returned remain unused, undamaged, unwashed, and in original packing with original label. You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return,” but does not follow thru on the business policy.
When stating “any items you purchased fail to meet your expectation” this suggests that the items are eligible for full refund. Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
Complaints for consumers have claimed that the products are paid for and never received. Contact with Lord Toys ceases to exist once the payment has been processed and any communication for orders to be canceled and payment refunded has gone ignored
BBB has reached out to Lord Toys requesting response to complaints with no reply. Both US Mail and email comes back as undeliverable.
BBB has also discovered that Lord Toys is not registered with the Oregon Secretary of State at http://egov.sos.state.or.us/.
BBB suggest that any dealing with Lord Toys be reported to BBB Scam Tracker and the Federal Trade Commission at https://www.ftc.gov/.
Despite written requests, as of May 19, 2020, Lord Toys failed to respond to the advertisement in question.
For additional information on the Code of Advertising, please visit http://www.bbb.org/council/for-businesses/code-of-advertising.
At-a-glance
Business Details
- Location of This Business
- 2251 Brittany St, Eugene, OR 97405
- BBB File Opened:
- 5/5/2020
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
0 Customer Complaints
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