Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Over a recent three-month period, Better Business Bureau (BBB) received a significant increase in inquiries and complaints against Monumental Rocks; each of the complaints allege similar unethical issues. Due to the apparent pattern of complaint allegations and volume over a short period of time, BBB conducted an investigation into this business.
According to the Oklahoma Secretary of State's website, the business is registered as an LLC. As of January 2019, the LLC for this business is listed as "inactive". The registrant information lists a residential property in Broken Arrow, which appears to be a rental property; the registrant address is not the same as the business's address, which also appears to be a residential rental property in Broken Arrow.
The business has a website, however, as of January 2019, the website is not active and the business Facebook page has not posted any new content since January 2018.
9 complaints have been filed since September of 2016. The business responded to two of the complaints, both filed in 2017. The business has not responded to any of the 6 complaints filed in 2018 or the one filed in 2016.
The complaint allegations include the following:
1) Delivery Issues: all nine complaints allege that monies were paid towards the completion of a headstone, but nothing is delivered.
2) Communication Issues: poor or nonexistent communication with business after work agreement is made and deposit is paid.
On December 26, 2018, and January 4th, 2019, BBB brought these concerns to the company's attention and asked the company to address the matter as well as provide steps it is actively taking or plans to incorporate in order to prevent future complaints concerning these issues. To date, BBB has not received a response.
Important Information
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints.
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