Information and Alerts
Alert Details
This business has 1 alert.
Investigations
In July 2021, BBB investigated Flowers by Des business practices. This investigation was prompted by multiple inquiries, complaints and BBB Scam Tracker reports. Within the complaints and BBB Scam Tracker reports, consumers allege the business was paid to provide flower bouquets for weddings but then never shows up or cancels the order and does not provide a refund. On July 8, 2021, your BBB reached out to Flowers by Des in writing seeking background information. The mail has been returned as not deliverable as addressed. As of September 14, 2021, BBB has not received any response from Flowers by Des.
Important Information
Pending Government Action
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.
On September 22, 2021, the State of Ohio ex rel. Ohio Attorney General Dave Yost filed a Complaint for Declaratory Judgment, Injunctive Relief, Consumer Restitution and Civil Penalty (Case No: 2021CV0446) in the Court of Common Pleas Greene County, Ohio. Charges filed allege the business and business owner are in violation of the Consumer Sales Practices Act R.C. 1345.01 et seq. and its Substantive Rules, O.A.C. 109:4-3-01 et seq. specifically to Failure to Deliver Goods and/or Services or Issues Refunds and Unfair and Deceptive Consumer Sales Practices. The matter is pending. For more details, please use the following link to review the Ohio Attorney General's Office Press Release: https://bit.ly/3kBuUzf.
Products and Services
This business provides bouquets and bridal party flowers, ceremony decor, reception decor, custom floral packages and decor rental options.
Reason for Rating - Factors Lowered
8 complaints filed against business
Reason for Rating - Factors Lowered
Failure to respond to 4 complaints filed against business.
Reason for Rating - Factors Lowered
4 complaints filed against business that were not resolved.
Service Area
- Xenia, OH
- OH
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