Information and Alerts
Alert Details
This business has 2 alerts.
Alert 1
BBB Investigation Results
In June, 2021, BBB opened an investigation into S & M Relo’s business practices due to an influx of complaints and Customer Reviews. Consumers allege unsatisfactory service, failure to deliver items on time, and/or receiving damaged items. Further consumers allege they had not contracted with S&M Relo, but with a broker who subcontracted the move out to them.
Looking at the Delaware County Auditor's website and Google Maps, the address the business is using is a commercial property with at least 3 outbuildings. BBB does not know whether their offices are located there as well.
BBB verified active USDOT 03253956 and Public Utilities Commission of Ohio license (CPCN#00605423) as such licenses are required for movers offering interstate (i.e. across state lines) moving services.
On 11/24/2021, BBB emailed S & M Relo asking them to address underlying causes for the pattern of complaints and Customer Reviews BBB has received. As of 2/3/2022, BBB has not received a reply.
BBB has referred consumers to contact the Federal Motor Carrier Safety Administration for additional assistance.
Before hiring a moving company, BBB encourages you to look up Business Profiles on BBB.org
Alert 2
Consumers report to BBB they hired a moving broker, often unknowingly, who sent S & M Relo to perform the move. If using a moving broker, BBB advises consumers to ask which company will be responsible for the move and research that company prior to signing a contract. Consumers should not agree to a mover until they have researched the business.
Important Information
Additional Info
Through investigation of BBB records, BBB has learned a principal of thie company, Steve Coburn, was previously a principal of the following Moving Companies which appear to have gone out of business:
G.R.G. Movers, Inc. Columbus OH, Greater Relocation Group, Inc., Columbus OH, G. 2 Movers and Truck, Inc. Fort Myers FL, Affordable Moving Systems, Inc. North, Fort Myers FL, Affordable Transfer Co, Inc, Ocala FL, A Al Van Movers, Columbus OH, AAA Columbus Apartment Movers, Columbus OH, Affordable Transfer Co, Inc. North, Fort Myers FL, American Red Ball Transit Company, Inc,. Indianapolis IN, Budget Moving Systems, Inc., Tampa, FL, Columbus Movers, Columbus OH, Greater Columbus Moving & Storage, Columbus OH, Greater Columbus Transfer, Columbus OH, Local Move Inc., Columbus OH, and National Van Lines, North Fort Myers FL
Consumers told BBB they had contracted with the following brokers, who sub-contracted their move to S & M Relo:
All State Moving of America, A+ Moving Solutions, AAA Moving Company, All American Moving & Storage of Hollywood, FL, All Mighty, All Pro, Allegiance Moving & Storage, Alliance Moving Company, Alliance Van Lines, Allied Transportation Group, AME Moving & Storage, American Long Distance & Storage, Authority Moving Group,
City Moving Group, LLC, Colonial Moving & Storage, Cross Country Moving, Diamond Pro Van Lines, Dougherty Brothers, Eagle Movers of Boynton Beach, FL, Eagle Moving Group of Boynton Beach, FL, En-Route Relocation Company, First Rate Van Lines, Global Home Logistics, Gold Standard Moving and Storage, Greenleaf Moving Company, IMRG Inc., Independence Van Lines, Interstate Moving & Relocation Group, Long Distance Moving Professionals, Mission Moving Group, Move Safe Transit
MovingPRO USA, My Best Movers, National American Van Lines, National Express Moving LLC, National Moving Services, Nationwide Moving Company, Nationwide Moving of America, Nationwide Moving Services, Premier Global Van Lines, Priceline Logistics, Priority Moving, Priority VanLine Services, Priority Vanlines, Pro Country Movers, Quality Express Van Lines, Razor Van Lines, Safe Relocation, Sunflower LLC, Top Country Moving, Trinity Relocation Group LLC, Trinity Vanlines and United Moving.
Service Area
- Delaware County, OH
- Fairfield County, OH
- Fayette County, OH
- Franklin County, OH
- Knox County, OH
- Licking County, OH
- Madison County, OH
- Morrow County, OH
- Pickaway County, OH
- Union County, OH
- AK
- AL
- AR
- AZ
- CA
- CO
- CT
- DC
- DE
- FL
- GA
- IA
- ID
- IL
- IN
- KS
- KY
- LA
- MA
- MD
- ME
- MI
- MN
- MO
- MS
- MT
- NC
- ND
- NE
- NH
- NJ
- NM
- NV
- NY
- OK
- OR
- PA
- RI
- SC
- SD
- TN
- TX
- UT
- VA
- VT
- WA
- WI
- WV
- WY
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.