See Hours
| Monday | 8:00 AM - 5:00 PM |
|---|---|
| Tuesday | 8:00 AM - 5:00 PM |
| Wednesday | 8:00 AM - 5:00 PM |
| Thursday | 8:00 AM - 5:00 PM |
| Friday | 8:00 AM - 5:00 PM |
| Saturday | 9:00 AM - 5:00 PM |
| Sunday | Closed |
About
Overview
BBB Accredited Since: 9/18/2024
Years in Business: 90
Payment methods:
- Credit Card
- Debit Card
We accept all major credit cards and PayPal. Cash and check are accepted in our Retail Outlet Location located in Nelsonville, Ohio
BBB Accreditation & Rating
About This Business
Products and Services
Rocky Brands, Inc. designs, develops, manufactures and markets outdoor, work, western, duty and military footwear as well as outdoor apparel and accessories.
Business Details
- Local BBB:
- BBB of Central Ohio
- BBB File Opened:
- 11/10/2000
- Business Started:
- 1/1/1935
- Business Incorporated:
- 6/18/1992
- Type of Entity:
- Corporation
- Alternate Names:
- Lehigh Safety Shoes
- Lehigh Outfitters
- 4EurSole
- Durango Boots
- Rocky Outdoor Gear
- Georgia Boots
- SlipGrips/Rocky Brands, Inc.
- Business Management:
- Mr. Kevin Dotson, Manager
- Ms. Amy Williams, Vice President, Global Customer Experience
- Mr. Jason Brooks, President/CEO
- Ms. Nickole Tolliver, Manager of Customer Care
Additional Contact Information
- Principal Contacts
- Ms. Amy Williams, Vice President, Global Customer Experience
- Mr. Jason Brooks, President/CEO
- Customer Contacts
- Mr. Kevin Dotson, Manager
- Ms. Amy Williams, Vice President, Global Customer Experience
- Mr. Jason Brooks, President/CEO
- Fax numbers
- Primary Fax: (740) 753-4024
- Additional Phone Numbers
- Other Phone: (800) 444-4086
- Other Phone: (877) 795-2410
- Other Phone: (740) 753-3130
- Other Phone: (866) 762-5972
- Other Phone: (740) 279-1564
- Other Phone: (740) 753-9100
- Other Phone: (866) 442-4908
- Additional Email Addresses
- Primary: Email this Business
- Complaint: Email this Business
- Inquiry: Email this Business
Additional Information
- Refund and Exchange Policy
"All Rocky Branded Products have a 1-year, limited warranty in normal use against any manufacturing flaw(s), defective materials and workmanship. This warranty also covers Gore-Tex bootie liners against leakage for 1 year. All boots with waterproof constructions are guaranteed waterproof for 6 months from date of purchase. The Rocky warranty does not cover damage due to holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes or misuse and/or abuse by the wearer. The warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals that result in damage to the materials of the footwear."
"All products must be returned and inspected before FULL CREDIT is issued or a REPLACEMENT of the same or equal value is given. Rocky Brands' does not pro rate or offer partial credit. We will replace all products at our discretion."
"We expect our Retailers to handle and accept returns in accordance with the Rocky warranty and return policy. If footwear was purchased directly from Rocky Brands please contact 1-866-442-4908 to obtain your return authorization number.If your boots were not purchased from either Rocky Brands or one of our Authorized Dealers this voids the warranty."
- Business Categories
- Boots, Retail Stores, Retail Shoes, Hunting Gear, Western Clothing, Wholesale Shoes, Shoes, Military Gear, Work Clothing
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