Additional Information
Additional Information for Thrifty Propane, Inc.
This is a multi-location business.
- Headquarters
- PO Box 2018, Medina, OH 44258-2018
- BBB File Opened:
- 9/27/2004
- Years in Business:
- 20
- Business Started:
- 4/30/2004
- Business Started Locally:
- 4/30/2004
- Business Incorporated:
- 4/30/2004
- Type of Entity:
- Corporation
- Business Management
- Ms. Angela D. Maloof, President
- Contact Information
Principal
- Ms. Angela D. Maloof, President
- Additional Contact Information
Fax Numbers
- (330) 662-4087Primary Fax
Website Addresses
- (330) 662-4087
- Additional Business Information
- Additional Info24 hours per day, 7 days a week
- Serving Area
- Akron, OH
- Alliance, OH
- Amherst, OH
- Andover, OH
- Apple Creek, OH
- Ashtabula, OH
- Atwater, OH
- Auburn, OH
- Aurora, OH
- Austinburg, OH
- Austintown, OH
- Avon, OH
- Avon Lake, OH
- Bainbridge, OH
- Barb, OH
- Barberton, OH
- Bath, OH
- Bay Village, OH
- Bayard, OH
- Bazetta, OH
- Beach City, OH
- Beachwood, OH
- Bedford, OH
- Bedford Heights, OH
- Beloit, OH
- Bentleyville, OH
- Berea, OH
- Berlin Center, OH
- Big Prairie, OH
- Black Horse, OH
- Blake, OH
- Boardman, OH
- Boston Heights, OH
- Braceville, OH
- Brady Lake, OH
- Bratenahl, OH
- Brecksville, OH
- Brewster, OH
- Briarwood Beach, OH
- Bristolville, OH
- Broadview Heights, OH
- Brook Park, OH
- Brookfield, OH
- Brooklyn, OH
- Brooklyn Heights, OH
- Brownhelm, OH
- Brunswick, OH
- Burbank, OH
- Burghill, OH
- Burton, OH
- Calcutta, OH
- Campbell, OH
- Campbellsport, OH
- Canal Fulton, OH
- Canfield, OH
- Canton, OH
- Chagrin, OH
- Chagrin Falls, OH
- Chambersburg, OH
- Champion, OH
- Chapel Hill Mall, OH
- Chardon, OH
- Charlestown, OH
- Chatham, OH
- Cherry Valley, OH
- Chesterland, OH
- Chippewa Lake, OH
- Chippewa on the Lake, OH
- Clarkson, OH
- Cleveland, OH
- Cleveland Heights, OH
- Clinton, OH
- Coitsville, OH
- Columbia Station, OH
- Columbiana, OH
- Concord, OH
- Concord Township, OH
- Congress Lake, OH
- Conneaut, OH
- Conneaut Harbor, OH
- Copley, OH
- Cornersburg, OH
- Cortland, OH
- Country Fair, OH
- Coventry Township, OH
- Craig Beach, OH
- Craigton, OH
- Cream, OH
- Creston, OH
- Cuyahoga Falls, OH
- Cuyahoga Heights, OH
- Dalton, OH
- Damascus, OH
- Deerfield, OH
- Diamond, OH
- Dorset, OH
- Doylestown, OH
- Drakesburg, OH
- Dueber, OH
- East Akron, OH
- East Ashtabula, OH
- East Canton, OH
- East Claridon, OH
- East Cleveland, OH
- East Conneaut, OH
- East Greenville, OH
- East Liverpool, OH
- East Orwell, OH
- East Palestine, OH
- East Sparta, OH
- Eastlake, OH
- Easton, OH
- Edgewater, OH
- Edgewood, OH
- Edinburg, OH
- Elkton, OH
- Ellet, OH
- Ellsworth, OH
- Elyria, OH
- Euclid, OH
- Everett, OH
- Fairhope, OH
- Fairlawn, OH
- Fairport Harbor, OH
- Fairview Park, OH
- Farmdale, OH
- Farnham, OH
- Firestone Park, OH
- Fowler, OH
- Fredericksburg, OH
- Freedom, OH
- Garfield, OH
- Garfield Heights, OH
- Garrettsville, OH
- Gates Mills, OH
- Geneva, OH
- Geneva on the Lake, OH
- Girard, OH
- Glenwillow, OH
- Gloria Glens, OH
- Grafton, OH
- Grand River, OH
- Green, OH
- Greene, OH
- Greenford, OH
- Greensburg, OH
- Greentown, OH
- Guilford, OH
- Gustavus, OH
- Hanoverton, OH
- Harmon, OH
- Hartford, OH
- Hartsgrove, OH
- Hartville, OH
- Henrietta, OH
- Highland Heights, OH
- Highland Hills, OH
- Hills and Dales, OH
- Hinckley, OH
- Hiram, OH
- Homerville, OH
- Howenstein, OH
- Howland, OH
- Hubbard, OH
- Hudson, OH
- Hunting Valley, OH
- Huntsburg, OH
- Independence, OH
- Irondale, OH
- Jackson Belden, OH
- Jefferson, OH
- Justus, OH
- Kelloggsville, OH
- Kenmore, OH
- Kensington, OH
- Kent, OH
- Kidron, OH
- Kingsville, OH
- Kinsman, OH
- Kipton, OH
- Kirtland, OH
- Kirtland Hills, OH
- Lagrange, OH
- Lake Cable, OH
- Lake Milton, OH
- Lake Slagle, OH
- Lakeline, OH
- Lakemore, OH
- Lakeville, OH
- Lakewood, OH
- Lawrence, OH
- Leavittsburg, OH
- Leetonia, OH
- Lenox, OH
- Limaville, OH
- Linndale, OH
- Lisbon, OH
- Litchfield, OH
- Lockwood, OH
- Lodi, OH
- Lorain, OH
- Lordstown, OH
- Louisville, OH
- Lowellville, OH
- Lyn May, OH
- Lyndhurst, OH
- Macedonia, OH
- Madison, OH
- Madison-on-the-Lake, OH
- Magnolia, OH
- Mantua, OH
- Maple Heights, OH
- Maple Valley, OH
- Mapleton, OH
- Marshallville, OH
- Massillon, OH
- Masury, OH
- Maximo, OH
- Mayburn Corners, OH
- Mayfield, OH
- Mayfield Heights, OH
- Mayfield Village, OH
- McDonald, OH
- McDonaldsville, OH
- McKinley, OH
- McZena, OH
- Mecca, OH
- Medina, OH
- Mentor, OH
- Mentor on the Lake, OH
- Mesopotamia, OH
- Middlebranch, OH
- Middleburg Heights, OH
- Middlefield, OH
- Mineral Ridge, OH
- Minerva, OH
- Mogadore, OH
- Monroe, OH
- Montrose, OH
- Montville, OH
- Moreland Hills, OH
- Morges, OH
- Moultrie, OH
- Mount Eaton, OH
- Mount Union, OH
- Munroe Falls, OH
- Munson, OH
- Navarre, OH
- Negley, OH
- Nelson, OH
- New Franklin, OH
- New Garden, OH
- New Lyme, OH
- New Middletown, OH
- New Russia, OH
- New Springfield, OH
- New Waterford, OH
- Newburgh Heights, OH
- Newbury, OH
- Newton Falls, OH
- Niles, OH
- North Benton, OH
- North Bloomfield, OH
- North Canton, OH
- North Eaton, OH
- North Hill, OH
- North Industry, OH
- North Jackson, OH
- North Kingsville, OH
- North Lawrence, OH
- North Lima, OH
- North Madison, OH
- North Olmsted, OH
- North Perry, OH
- North Randall, OH
- North Ridgeville, OH
- North Royalton, OH
- Northfield, OH
- Northfield Village, OH
- Norton, OH
- Novelty, OH
- Oakfield, OH
- Oakwood Village, OH
- Oberlin, OH
- Olmsted, OH
- Olmsted Falls, OH
- Orange, OH
- Orange Village, OH
- Orangeville, OH
- Orrville, OH
- Orwell, OH
- Osnaburg, OH
- Painesville, OH
- Paris, OH
- Parkman, OH
- Parkview, OH
- Parma, OH
- Parma Heights, OH
- Patmos, OH
- Pattersonville, OH
- Pekin, OH
- Peninsula, OH
- Pepper Pike, OH
- Perry, OH
- Petersburg, OH
- Pierpont, OH
- Plymouth, OH
- Poland, OH
- Proctor, OH
- Puritas Park, OH
- Randolph, OH
- Ravenna, OH
- Reedurban, OH
- Reminderville, OH
- Riceland, OH
- Richfield, OH
- Richfield Heights, OH
- Richmond Heights, OH
- Richville, OH
- Ridgeville, OH
- Rittman, OH
- River Corners, OH
- Riveredge, OH
- Roaming Rock Shores, OH
- Roaming Shores, OH
- Robertsville, OH
- Rochester, OH
- Rock Creek, OH
- Rocky River, OH
- Rogers, OH
- Rome, OH
- Rootstown, OH
- Russell, OH
- Sagamore Hills, OH
- Salem, OH
- Salineville, OH
- Sebring, OH
- Seven Hills, OH
- Seville, OH
- Shaker Heights, OH
- Shalersville, OH
- Sharon Center, OH
- Sheffield, OH
- Sheffield Lake, OH
- Sheffield Village, OH
- Shreve, OH
- Silver Lake, OH
- Smithville, OH
- Solon, OH
- South Amherst, OH
- South Arlington, OH
- South Euclid, OH
- South Lorain, OH
- South Madison, OH
- South Russell, OH
- Southington, OH
- Spencer, OH
- Sterling, OH
- Stow, OH
- Streetsboro, OH
- Strongsville, OH
- Struthers, OH
- Suffield, OH
- Summitville, OH
- Tallmadge, OH
- Thompson, OH
- Timberlake, OH
- Twinsburg, OH
- Uniontown, OH
- Unionville, OH
- University Heights, OH
- Valley City, OH
- Valley View, OH
- Vermilion, OH
- Vernon, OH
- Vienna, OH
- Waco, OH
- Wadsworth, OH
- Waite Hill, OH
- Walton Hills, OH
- Warren, OH
- Warrensville Heights, OH
- Washingtonville, OH
- Wayland, OH
- Waynesburg, OH
- Wellington, OH
- Wellsville, OH
- West Akron, OH
- West Andover, OH
- West Farmington, OH
- West Mecca, OH
- West Point, OH
- West Richfield, OH
- Westfield Center, OH
- Westlake, OH
- Westville Lake, OH
- Wickliffe, OH
- Williamsfield, OH
- Willoughby, OH
- Willoughby Hills, OH
- Willowick, OH
- Wilmot, OH
- Windham, OH
- Windsor, OH
- Windsor Mills, OH
- Winona, OH
- Woodmere, OH
- Wooster, OH
- Yale, OH
- Yankee Lake, OH
- Youngstown, OH
- Products and Services
- Business provides propane and propane tanks.
- Business Categories
- Propane
Pattern of Complaint
BBB files indicate that this business has a history of a pattern of complaints.
Consumers have complained to BBB that they have received poor customer service from Thrifty Propane. Their complaints include issues with setting proper expectations for delivery of product and associated fees.
On 12/3/2019, BBB discussed the issues with Thrifty Propane. The business committed to making additional changes to address the pattern.
By 12/9/2019, Thrifty Propane had updated its website to include a link to a Fees and Costs page. Consumers can review all costs and fees charged by the business by visiting: http://www.thriftypropane.com/feescosts. The business updated its procedures for customer phone orders. Consumers can now hear the terms and conditions at the end of their order. Additionally, Thrifty Propane has standardized 35% as the percentage at which consumers must contact the business for reordering.
Thrifty Propane has stated that it is extending the hours of customer support to help consumers. It has also stated that is will increase the level of customer support coverage during increased customer call volumes.
BBB continues to receive complaints from consumers indicating the problems have not been fully addressed.
Accreditation
This business is not BBB Accredited
Years in Business: 20
BBB Rating
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