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          Additional Information

          Not BBB accredited

          Federated Mint

          View full profile

          This is a multi-location business.

          Find a Location

          Federated Mint has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Federated Mint

              null Massillon, OH 44647-6142

            • Federated Mint

              7747 Supreme Ave NW Canton, OH 44720-6994

            • Federated Mint

              PO Box 1200 Massillon, OH 44648-1200

            • Federated Mint

              PO Box 1027 Uniontown, OH 44685-1027

            Location of This Business
            Massillon, OH 44647-6142
            Email this Business
            BBB File Opened:
            11/3/2015
            Years in Business:
            9
            Business Started:
            3/6/2015
            Business Started Locally:
            3/6/2015
            Alternate Business Name
            • United States Reserve LLC
            Business Management
            • Mr. Andy Kutscher, CEO
            Contact Information

            Principal

            • Mr. Andy Kutscher, CEO
            Additional Contact Information

            Fax Numbers

            • (330) 318-3081
              Primary Fax

            Phone Numbers

            Email Addresses

            Additional Business Information
            Advertising Review
            Changed to modified. Need to put "to US residents by Federated Mint" back in. See Notes.
            Serving Area

            We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming

            • STARK County, OH
            Products and Services
            The company offers individual state silver bars via full page ads placed in newspapers nationwide. Federated Mint is not a government agency, nor have any government affiliation. 
            Refund and Exchange Policy

            • federatedmint.com's 30-Day Money-Back Guarantee of Satisfaction


              You must be completely satisfied with every purchase you make from federatedmint.com's website. If not, simply return it within 30 days for a prompt exchange or refund, whichever you prefer, for the purchase price up to $10,000.00. Purchase price, less shipping and handling fees, can be refunded upon the receipt of all items properly returned to the company in like-new condition. For exchange or refund on orders over $10,000 please contact Federated Mint directly.
              The customer is responsible for return shipping and handling. Return shipping charges will not be refunded and shipping and handling fees will be charged to the customer for replacements or exchanges.


              For ongoing programs, customers may cancel and return items within 30 days of receipt of the first shipment. You may cancel at any time; however, return shipping charges will not be refunded and shipping and handling fees will be charged to the customer for replacements or exchanges.
              To return your product, please follow the instructions on the reverse side of your packing slip. Please return products to:
              PO BOX 1200
              MASSILLON, OHIO 44648


              Upon receipt of your order, please examine it carefully and right away.


              For your protection, we strongly recommend that you return your order by insured mail and save the receipt for your records. The Federated Mint is not responsible for lost return shipments.


              All returns must be postmarked on the return package within the 30 days of the customer's receipt of the package. If the 30th day falls on a federal holiday or Sunday, a postmark for the next business day will be accepted. If the product receipt date cannot be verified, the 30 day return period will begin 7 days from Federated Mint's ship date.
              Federated Mint reserves the right to refuse any items that are damaged, abused, or incomplete.


              Federated Mint will not accept partial returns nor will it issue partial refunds.


              If you have any questions, please feel free to contact our Client Satisfaction team by email at: customerservice@federatedmint.com

            Alert

            See What BBB Reports On

            Alert

            On April 21, 2020, BBB challenged Federated Mint’s newspaper advertisement found in Today in Mississippi and the Herald-Whig for the state silver bars. BBB discovered two claims previously challenged that Federated Mint had stated they would either modify or discontinue in future advertisements. Based on BBB’s Basic Principles of the Code of Advertising, the two claims are as follows:

             1. “before they’re all gone”. This was challenged in 2016 and 2018. The company response in 2020 is to remove it, with this caveat: ON PRODUCTS FEDERATED MINT CAN REORDER, “BEFORE THEY’RE ALL GONE”, WILL BE REMOVED. THE PHRASE “BEFORE THEY’RE ALL GONE” MAY BE USED FOR PRODUCTS SOLD BY FEDERATED MINT THAT ARE IN LIMITED QUANTITIES OR THAT HAVE A PREDETERMINED LIMITED NUMBER OF UNITS TO BE SOLD. 

            BBB requested further clarification of products that can be reordered versus sold by Federated Mint in limited quantities.
            Company responded with "THIS SIMPLY MEANS IF FEDERATED MINT IS ADVERTISING A PRODUCT THAT CAN BE MANUFACTURED OR SOURCED WITHOUT LIMITS FEDERATED MINT WILL NOT USE THE PHRASE “BEFORE THEY’RE ALL GONE”. BUT, FOR PRODUCTS THAT HAVE LIMITED QUANTITIES IN THE MARKET LIKE; MORGAN SILVER DOLLARS, BUFFALO NICKELS AND THE LIKE TO NAME A FEW, ARE NO LONGER MINTED OR PRODUCED. THEREFORE, THEY HAVE LIMITED QUANTITIES AVAILABLE. IN THESE CASES, FEDERATED MINT FEELS IT WOULD BE APPROPRIATE AND ACCURATE TO USE THE PHRASE “BEFORE THEY’RE ALL GONE” BECAUSE THE PRODUCT BEING ADVERTISED IS IN FACT LIMITED AND FEDERATED MINT CAN ONLY GET LIMITED QUANTITIES."

            2. "Valuable". This claim was challenged in 2018, 2020 and 2021. This included “It’s like a modern day Gold Rush.” 

            On May 14, 2020, BBB closed the matter. Federated Mint added a note in their response - FEDERATED MINT WOULD ALSO LIKE TO APOLOGIZE TO THE BBB THAT SOME OF THE CHANGES PREVIOUSLY AGREED TO WERE OMITED FROM THE CURRENT ADVERTISING. THIS WAS NOT INTENTIONAL AND WE TAKE AD REVIEWS AND THE FEEDBACK FROM THE BBB VERY SERIOUSLY AND THIS WILL NOT HAPPEN AGAIN.  THANK YOU FOR YOUR HELP IN THIS MATTER."

             

            On September 24, 2020, BBB challenged Federated Mint’s newspaper advertisement for Unsearched Vault Bags. The company worked with the BBB and the matter was closed on October 23, 2020.

            April 2021, Federated Mint has sent a mailer out to consumers that include this advertisement. None of the modifications that were agreed upon between BBB and the company are present in the ad. Also, the enclosed letter includes the use of the term “valuable”. This company repeatedly states to BBB they will modify this term from their advertisements, however continues to use it.

             

            UPDATE: On May 7, 2021, BBB sent Federated Mint another advertising review on newspaper advertisements found in the Knoxville News Sentinel and The Seattle Times for the unsearched vault bags. BBB challenged the term "unsearched".

            The claim "unsearched" was closed as unresolved. The company did propose "adding two statements indicating that each bag contains all the coins listed and the statement “each verified to meet a minimum collector grade quality of very good or better” twice, preceding the reference to “not searched for dates or mint mark”". However, it is BBB's belief these statements will be unseen as they were added to the "article" of the advertisement.

            Contact Information

            Massillon, OH 44647-6142

            Visit Website
            Email this Business
            (330) 318-3080

            Accreditation

            This business is not BBB Accredited

            Years in Business: 9

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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