Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
According to BBB files, there is a pattern of complaint concerning delivery issues submitted against Javariya. Consumers complain to BBB that they place orders with Javariya.com and their credit cards are charged at the time of purchase. Later, the business notifies the consumer that it is cancelling the order. When consumers try to contact the business about their orders, its primary phone number is not in operation, and the second number only rings, with no answer. Some consumers state that they never receive a refund and that attempts were made by the business to withdraw additional funds from their accounts. Consumers indicate that they want delivery or a refund. BBB sent a written notice to Javariya identifying the potential pattern of complaint with a request for a business response.
The business has responded:
Our customer service is working on JivoChat and via email.
Our phone line is defective and is waiting for maintenance, so it can't be reached right now, but we are in the process of fixing it as soon as possible.
Our company works hard to protect our customers from the risks of injury associated with the products offered on our site, and we are committed to ensuring that we will improve our service to ensure customer satisfaction.
We will always give feedback within 24 hours via email.
Thank you for notifying us about this issue.
Service Area
- Wayne County, OH
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.