Timeshare Companies
Vacation Services International, LLCHeadquarters
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Information and Alerts
Important Information
Additional Info
On May 25, 2016 BBB teleconferenced with Mr. Fazenbaker to request an update of their business model and sales practices. Mr. Fazenbaker informed BBB that VSI is not currently using any third party sales and marketing organizations to sell their services.
According to information supplied by VSI, Extensive Travel Solutions (ETS), located in Kingwood, TX, had an agreement allowing ETS to sell the VSI exchange program as part of their timeshare packages. According to BBB|Houston, ETS is believed to be out of business.
BBB has identified additional resort companies that have offered VSI programs as part of their packages including:
All Vacation Destinations in Park Ridge, IL.
Coral Resorts in Hilton Head, SC.
Summerwinds Resort Services, LLC in Branson, MO
VSI advised BBB that they do not have any affiliation with these three businesses. All Vacation Destinations worked with R&R Venture Group and the other two businesses used VSI as well as other programs to list their clients’ properties that they are looking to rent or sell.
Customer Complaint
According to complaints filed with BBB, consumers attend presentations conducted by various resort companies during which they are offered a timeshare package. The packages include an annual membership with VSI that can be used to sell another timeshare the consumer already owns, to exchange the newly purchased timeshare for travel to another timeshare destination, or to convert timeshare points into cash by renting their unused points for profit.
VSI responds to complainants dissatisfied with the service by indicating that the resort companies are responsible for sales representations and the cost of the VSI program was only $199 - $349 of the total purchase price. VSI sometimes issues refunds of this fee to resolve disputes and refers other concerns back to the business that sold the package.
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