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Additional Information

Not BBB accredited

Additional Information for Congentlucys

View full profile
Location of This Business
8781 Township Road 656 (Mail Returned), Fredericksburg, OH 44627-9653
BBB File Opened:
1/14/2020
Additional Contact Information

Email Addresses

Additional Business Information
Advertising Review

On April 23, 2020, BBB contacted the business regarding claims made on its website.  The business gives its address as 8781 Township Road 656, Fredericksburg OH 44627, which is associated with another business entity. It also has icons for popular social media sites, for which the business does not have accounts.  The business' website displays a countdown timer alleging there are "XX:XX:XX left to buy", which could create a false sense of urgency for consumers to buy products.  Additionally, the website suggests the business is named Goodnuoxiya, not Congentlucys, on its Return & Refund Policy page.  According to the BBB Code of Advertising, the primary responsibility for truthful and non-deceptive advertising rests with the advertiser.  Untrue, misleading, deceptive, or fraudulent advertisements shall not be used.  As of May 20, 2020, the business has not responded to BBB.

 

Serving Area

We service the following area(s): All of United States

Business Categories
Toys

Alert

BBB cannot confirm physical address for Congentlucys.  BBB was contacted by a person who claimed to be the owner of the property and was not associated with the business.  BBB files also have the 8781 Township Road 656, Fredericksburg OH 44627 associated with another business entity.  Website data indicates that the business may be located in Vietnam. 


There is inconsistency when the business refers to itself on its website.  While the website says it is Congentlucys, its Returns and Refund Policy page says "Goodnuoxiya does not accept returns."   Goodnuoxiya is a business entity that operates a high security risk website, www.goodnuoxiya.com.  BBB cannot find a registration for either names with the Ohio Secretary of State.  

Pattern of Complaint

BBB files indicate that this business has a pattern of complaints concerning customer orders which were not fulfilled.  When consumers attempted to contact the business, they received no response from their emails and the business' phone number was invalid.  On April 23, 2020, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of May 20, 2020, BBB has had no response.

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