Fast Food Restaurants
The Wendy's Company Headquarters & Corporately Owned LocationsFind BBB Accredited Businesses in Fast Food Restaurants.
Complaints
Current Alerts For This Business
On October 16, 2022, BBB identified a pattern of complaint after a file review was completed using complaints and customer reviews in our file between March 1, 2022 to September 30, 2022 from customers with whom the business had a marketplace interaction or relationship.
Their communications allege:
1. Failure to refund orders received through the Wendy's App. Customers state they do not receive order or order is incorrect and they are unable to obtain refund.
2. Failure to address customer's concerns/problems through BBB. Wendy's is nonresponsive to customer's complaints filed with BBB.
3. Failure to address customer's concerns/problems through Wendy's customer support via email, chat or phone calls in a timely fashion or at all. Customers state when trying to contact Wendy's support in any way, they cannot reach customer service representatives, or wait for three hours or longer to do so.
This business has indicated in April 18, 2023 that it will not accept or respond to complaints forwarded by BBB. BBB attempted contact with the business concerning the pattern of complaint on January 22, 2023, April 18, 2023, March 18, 2024 and December 23, 2024.
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