Additional Information for Thomas Community Consulting, LLC

Principal

• Ms. Manicka Thomas, CEO

Dayton and surrounding areas

• The following Return Policy only applies to online purchases made through www.thomascconsulting.com.
  
  Quality and customer satisfaction are very important to us! If you're not completely satisfied, please let us know within 7 days of receipt of order and we will make our best effort to resolve the issue.
  
  Your original online order will include an invoice, Exchange Form, and other customer documents (if applicable). Please fill out the exchange form located on the Refund and Exchange page of our website. Failure to complete the form in its entirety can delay the processing of your return.
  
  We do not offer refunds, rather store credit. Please be aware that many of our items are non-returnable (straws, gumballs, and some food-related party items, etc). Store credit will be issued after return has been received, inspected and assessed and will be emailed directly to you. Return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).The total price of your store credit may vary from the listed price of the item based on any discounts or taxes applied to the original order.
  
  To be eligible for a merchandise exchange, the item must be returned unworn, unaltered, unwashed and in the same condition in which it was received, with tags intact. It must be accompanied by the Exchange Form and other customers documents (if applicable).
  
  All exchanges are sent out via standard USPS shipping. If you need it sooner, contact us to arrange for express options. Please allow 5-7 days for processing on all returns and in-stock exchanges. We will notify you if a requested item is not available.
  
  At this time, we can not provide refunds for orders lost or stolen in transit. Contact us to make arrangements for re-delivery.
  
  For any other questions, please email info@thomascconsulting.com and indicate "Return" in the subject line.