Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
In complaints filed at your BBB for All Star Fence, LLC, consumers are expressing issues with communication and delay in service from the business. Specifically, several consumers claim they put down 50% of the deposit and receive an estimated installation date but do not receive follow up communication. Your BBB submitted a written request to the company asking to address the pattern of complaint concerns on February 15, 2023. On March 7, 2023, your BBB received a response from All Star Fence, LLC indicating they have a new office number and will have regular office hours starting April 1, 2023. All Star Fence, LLC also stated they have refocused on communication, product delivery and scheduling issues caused by COVID.
Your BBB reviewed complaint cases filed for the business on September 12, 2023. It was determined the aforementioned customer concerns presented remain. Therefore, BBB will continue to monitor complaint activity.
Service Area
- Clark County, OH
- Darke County, OH
- Greene County, OH
- Miami County, OH
- Montgomery County, OH
- Preble County, OH
- Shelby County, OH
- Warren County, OH
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.